Tuesday, July 16, 2019

The Role of Product Management in Achieving A Great Customer Experience


This July on Customer Support Secrets we interviewed Asiedua Debrah Apomah, Product Manager from DreamOval Limited. She shares with us about how she started her career and how it assists to bring a great customer experience.

She adds that in the future, Product management will be fully customer centric!

Watch the full video below.

Cheers



Saturday, June 15, 2019

Happy Father's Day





Date checked, 15th June, 2019. Oh snap tomorrow is 16th June! That’s fathers day. I haven’t really seen much advertisements about this years fathers day I must say. If you have been following me you will know that I am a family person. I love family to bits and I am sure we all can say same for our families. I want to tell you about my dad, Mr Moses Adzimah. I have other amazing fathers who have played significant roles in my life. Oh and this time around, I will try to only talk about him without Perps(my mum), just for today lol. We call him “Old boy”, his friends call him “Mose” (Ewe name for Moses) and others who were growing up with us called his Kofi papa (Kofi’s father).

Growing up as the only girl of the family, Old boy taught me a lot of things and I also did learn and pick up a lot from him. He was my first love. You see that thing? I will try so hard not to be emotional in this post, I wont reach out for tissues, I promise!

Old boy has always been there for all of us. He is our provider, protector, and he brought us up in the love of God’s word and his love for us. He will ensure that you have the best of things (at least that is the role of a father, if your earthly father ensured this, how much more our heavenly father)

I picked my love for fufu from Oldboy , he made me build my love for country music, he taught me how to iron and make sure that those lines in the trousers are never doubled whatsoever, my dad will show me how to sweep the porch so clean he will pass his finger on the floor to ensure I have swept well and if it was ever dirty again he didn’t mind sweeping it like 20 times a day and I used to always get angry at that. Trust me that has helped me today. He and Perps taught me how to read the Ewe bible so fluently, I read the scriptures in church. Daddy also taught me how to wash a car, he will take me to school, he will dance with me on Saturday mornings to songs like “My Boy Lollipop”, songs from Dolly Partons and others. I always looked forward to that every Saturday.


Its amazing how age catches up so fast with our folks, one thing I will always remember him for is that he is a fighter. A few years back he had to battle cancer and I must say but for the Grace of God, Oldboy is still with us. He has had multiple treatments and he still is, all we can do is ask God for more grace. One day I am hoping and I know God will make him cancer free. I am not afraid to talk about all he has been through because his experience gives me hope that no matter what you are going through, God will be right there to hold you through. Surely the arm of the Lord is not too short to save nor His ear too dull to hear. (Isaiah 59:1) All these are indeed the manifestations of the Lord’s blessings. No matter what you are going through just take it to the Lord in prayer. On this note I will need to mention Perps who has been an extremely supportive pillar to him and all of us. Her words of encouragement are like ice to the fire. They keep us going.

On a day like this I want to appreciate the life of Moses and that of his sons, who happen to be my brothers Godwin and Worlanyo and of course Divine. They have grown and nurtured their families with love and the joy of the Lord and this is indeed emulating. I may have to set the bar higher. Lol

To father figures like Bishop Gideon Titi Ofei, my spiritual father, I always bless God for your life. To Mr Batse, my professional guider, My Godfather, the late Seth Loh, I know you are proud of me and you keep watching over me. Mr Ben Darku, Mr Kokroko, Dr Kyei, I love you and your family to bits! Thank you for everything.  Astus Ahiagble, my one and only Tordia, thank you for being there and scolding whenever I go wrong. DerryDean Dadzie, Charles Hansen-Quao, Claud Hutchful, Henry Sampson, Francis Ahene-Affoh, Kwaku Agyare, and to anyone I may have forgotten to mention, you all deserve some accolades! I appreciate you all and love you always.


This is to many more years of fathers love celebrated immensely. God bless you all. Happy Father’s day.

Much Love,
Ese



Monday, May 13, 2019

First Time Tasting Ramen And Using Chopsticks



Ramen 🍜 is a Japanese dish. It consists of Chinese-style wheat noodles served in a meat or (occasionally) fish-based broth, often flavored with soy sauce or miso, and uses toppings such as sliced pork, nori (dried seaweed), menma, and scallions. 

This was made by @chef_keeks who organized a pop up stand at the Aviation Social Centre in Accra.
Y’all should follow him and check it out next time..guess what I tried using the #chopsticks for the first time! 🤣🤣 pretty much a lot of work but I was impressed at the end😋😋 #slurpysaturday






Tuesday, May 7, 2019

The Role Of Marketing and Communication to Achieve A Great Experience | Customer Support Secrets

Priscilla Sherrie From DreamOval Limited shares her experience on this episode with
regards to how important Marketing and communication plays a significant role in the
delivery of customer experience on a businesses products and services.
Apologies for the noise at the beginning of the video
Follow us on Social - Youtube -  http://www.youtube.com/c/LydiaEsenamAdzimah

Device- iPhone 6plus
Video coverage- Geoffery Owusu Donkor
Video Editing- Lydia Esenam Adzimah
Video Software- iMovie





Tuesday, April 30, 2019

This May On Customer Support Secrets - Trailer

Hello there, customersupportsecrets in the month of May is going to be exciting and will
take a different turn.

After establishing that other departments in an organization also contributes to the success
of the customer

experience of a customer, we will be hanging out with Priscilla Sherrie


She will share with us the role of #marketing and #communication to achieve a great
#customertexperience.

I can’t wait to have the episode aired for us all.


Subscribe to the channel and don’t be left out.

#customerexperience #synergy #data #analytics #engagement #personas #css