Tuesday, July 31, 2018

A Global Impact



Many years ago I was always 😟 ...afraid to conquer the world, afraid to speak out about what I believed in🤔. I was timid ....fast forward the Holy Spirit has helped me to overcome the world🙌🏼💪🏽, I have become more outspoken, I am hungry for success and I have become courageous and ready to change the world. I celebrate little victories👊🏽✊🏽as I continue to forge on because I will become immensely SUCCESSFUL and be of global influence 🙏🏽🙏🏽
The problem is not what we fear but the inability to confront what we fear. 
Fabric- @fabrics_haven 
📸 @hanspiere 
#TheLawOfInfluence #CheekaBonita#positivevibesonly #Daughterofzion#morethanconquerors #happysunday


Wednesday, July 25, 2018

Encouraging Good Customer Service


Hi everyone, I promise to be much more consistent this time around. I will be sharing weekly tips on Customer Service to motivate and drive excellent Customer Service delivery

Don’t forget to share your experiences with any customer service agent or service delivery. 

Let’s encourage good Customer Service to wow our customers. Share your experiences with the hashtag #customerexperience #CustomerSupportSecret I will be following you on all platforms. #CustomerIsKing #customerservice



Saturday, July 21, 2018

3 Ways We Can Stick To A Customer Oriented Culture




Hi everyone, I hope your weekend is going very well? In this blog today I am going to share my opinion on the latest video that has gone viral which involves the police maltreating and beating up a woman who was supposed to make a withdrawal from a financial Institution. I am going to share my view from the angle of how we decide to treat our customers. 

As you all know, I am very passionate about customer experience and customer satisfaction. So this post is going to be in that regard. So the first thing that dawned on me was “..This woman is a customer of your service and you treat her like this? That means you can treat anyone like that…why would you beat up a woman just because she was either trying to stand for her right or withdraw from the bank for whatever purpose it was for….This is absurd! Who does this? Is this where we have gotten to as a country? 

A few questions poped on my mind. 
1. If this woman is your customer, why treat her like this?
2. Are we just preaching about customer orientation or it has to show in our actions?
3. If a customer came again in after banking hours after coming in so many times, shouldn’t we be considerate especially on a day that we have had network challenges earlier in the day?
4. Could there be other experiences that had not been caught on camera for other treatments?
5. How do we treat our customers when no one is watching?
6. How can we create a Customer Oriented Culture and stick by it?

Those were a few of the questions that went through my mind so I decided to share my view on this subject. For most companies, one of the values that we always ensure we stand by is advocating to create a culture that thrills our customers and focus on it. 

Here are a few ways we can ensure to Stick to our Customer Oriented culture in whatever field we find ourselves.




1. Trust your Team

The kind of people we hire to take positions in customer service is very important in thriving to meet our goals as a company. We need to hire people who are passionate about what they do and are able to adhere to the values of customer service to create an excellent experience. Everyone wants to take ownership of their job roles. Whatever it takes to make your customers happy, you need to go that extra mile to put that smile on their face. Let's do a wonderful work in assisting the team ensuring customer success to delight customers which will always make them keep coming.



2.Establish Clear Communication Lines

Once we decide to be a Customer Oriented Company, we need to make sure its easy for everyone to communicate and stay on the same page. If a customer reaches out and you have a challenge, find a way to communicate the issue to the customer. I have always tried to be very sincere with my customers because it makes the customer appreciate it that I am truthful and not taking him for granted. So if we have an issue which will be resolved in 24 hours, why should I tell the customer it will take an hour? I should be able to get back to him/her with an update. I am not been truthful in this case. Customers appreciate being communicated with. If you do not have the right answer for the customer, make sure your team can get the inquiry in the hands of someone who does, as quickly as possible.



3. Get Everyone Involved

As stated earlier, we have a value or goal to make our company or service a customer oriented one. Now everyone does a little bit of customer service, no matter what your job title is. Now, this is to get everyone involved and excited about how to deal with customers; who are the heart and soul of the company. Once everyone gets it clear that customers are the reason we have our jobs, we all participate in service to put that smile on their faces.

These are a few ways I think we can ensure that we stick to our Customer Oriented Culture, let's do our best as Customer Service personnel to delight our customers instead of making then upset with our service.
 You can share your views with me so that we can have a discussion about this.  

Keep Being Awesome!

Monday, July 16, 2018

Never Underestimate Your Self Worth

Hello everyone, I hope you had a great weekend? Mine was fantastic! 

I had the opportunity to work with Dr Kwesi Botchwey on an upcoming project. I was delighted to coordinate the team and it all went well as planned. 

Most often I feel like we underestimate our abilities to make things happen and we are unable to give our best shot in order to strive to higher heights especially with our talents and skills.

It is important that we also allow ourselves to emanate our full potential. It is only then that we can realise what we are made of.

Thanks to the team for making this happen and I look forward to many more fun working times with you guys. Thank you, Dr. for the opportunity.


Keep Being Awesome!
















My Love for Vintage 






Friday, July 13, 2018

It's Ok To Say 'No'

The ability to say no and not to feel bad about it ...Is success. It’s ok to say no and people don’t like you. The important this is how you feel about what you are doing and how you feel about yourself...- Oprah Winfrey

Love What You DO

‪It’s important that you love what you do, especially when you spend more of your time within that space even more that your home. You need to make your working environment Lovely and homely. It helps!‬

Tuesday, April 3, 2018

SLYDEPAY - Ese's 'gist' to you to #PayLikeABoss


When Eric shared his experience about 3 different ATMs in a WhatsApp group, I knew that was my best opportunity to tell him about his solution- Slydepay. Apparently, on a day when banks were closed and his only saviour was the ATM machine (considering he had no mobile money wallet) all 3 ATM's refused to dispense cash.


You see, I am one to blow the trumpet for a good solution once it works effectively for me. Thing is, I won't just blow that trumpet, I will gather a whole band with percussion, string, membranophone instruments et al so we play a concert and convert more to the solution. And that's exactly what I did to Eric- I introduced him to Slydepay. I schooled him on how he could withdraw cash, buy airtime and even pay bills with the mobile money app even though he had no wallet. I didn't even need to finish putting my lyrics together when Eric told me to 'HALT!'- he had already been sold. 'Opana' signed up for Slydepay and has not been let down by the service. I can safely say he was converted and plays the lead guitar in my 'Conversion Band.'




Since Eric was so sold out he made me pause from giving him the lyrics to how Slydepay works, I might as well 'gist' you 'sha'. We all know and have seen that in the last few years, the demand for electronic payments has skyrocketed. This rise in demand has pushed many companies and institutions to try and meet the incessant request for convenience from their customers. For this reason, electronic payments are being introduced in every aspect of our lives. The truth is customers are smart and want convenience and simplicity. They don't want to go the 'haaarrddd' way when there is a simple way.

Whatever you plan to do this year, Do it with Slydepay😊

Thanks to technology and the evolving role of payments, in a few years everything we do will be solely digitized. Imagine you want to buy a car, what will be your first step? You will most likely do a little research online to find the specifications you need, probably check out a few videos and read a few reviews before finally deciding the kind of car you will want to purchase. The payment process will be digitalised so you can make simply pay for your car without moving an inch.





The Lyrics to Slydepay

Alright so back to what Slydepay is about. Slydepay is a payment service platform for all your payment needs. You can begin by downloading Slydepay from the Google play store, App store or windows store. Slydepay is also available as a desktop app on any machine with Windows. You done downloading yet?



Once downloaded, sign up with your mobile number and email address and voila! "Vous pouvez utiliser l'application." (A lil something for my french folks) Slydepay is not just an app my dear, it’s a lifestyle and good music to your ears. The developers understand your needs and have successfully translated that into an app, a solution, to make your life simple and you smarter. As an added benefit, Slydepay works in every part of the world, emphasis on every, part of the world. This simply means you can sign up to Slydepay regardless of your location or time difference. Sounds awesome right? Told you it was good music to your ears!


Send Money to any bank in Ghana



One reason I am so hooked to the service is because I can send money anytime and any day to my family and friends at the lowest rates. A bonus reason for my undying love to Slydepay is its merchant outlets. There are merchants placed at vantage points who accept Slydepay as a mode of payment for their services. All I need to do is dial a USSD code to make payments for services from my money wallet.



Amazing Customer Experience.

A few days ago, while in town rocking my Slydepay T-shirt, I heard a voice. Someone tapped me and exclaimed,
“Eeii do you work with Slydepay?!"


My obvious reply was a resounding yes. (In my mind, I was wondering what this guy was gonna say),
“...You guys actually called me when I was having issues logging into my app because I had forgotten my credentials..”

“Oh yes, we are here to serve you so when we see that you are having issues we reach out to you right in time” I replied.
I saw from his facial expression that this man was utterly impressed and had been struck in the heart by the sound of this good music.


Slydepay runs a 24hour Customer Support meaning anyone can reach out at any time of the day and they will be at your beck and call. If you are an eCommerce business, institution, old school group, church, etc, Slydepay will help you receive payments, donations, and offerings.


Awesome In-app Service.

I vividly remember the days when I needed to top up my airtime with an odd amount like 3 cedis or 9 cedis. With Slydepay I don't need to scratch vouchers. There is also an added benefit of unlimited access to purchase any amount of airtime I want. This means you can purchase any weird amount (1, 3,16, 35,95) of airtime and you will receive just that. There is also a USSD channel(*718*25#) via which purchases can be made. This is for those who have experienced the heartbreak of running out of browsing data and airtime at the worst time. Allow Slydepay to save you! :



After my obvious rant(lol), maybe you will want to hear my 'real voice'. Do not hesitate to get in touch with me and the rest of the Slydepay team via email on support@slydepay.com.gh or call me on 0263775030/0501210017. If you do not have Slydepay yet, It’s not late to start paying like a boss. Pay with Slydepay.

Keep being awesome!

New Words:
Opana: My friend in pidgin
Gist: Give you detailed information
Sha: a Nigerian expression

Tuesday, March 20, 2018

Cross Cristo Festival - The Official Easter Hangout



For the first time the  Cross Cristo Festival the official and biggest Easter Hangout is here in Ghana. The Pleasant Place church invites you the official and biggest Easter Hangout, A celebration of the redemptive work of Christ on the cross, evangelize the lost and edify the saved.












Cross Cristo Festival comes off from the 30th March to 1st April 2018, 4 pm each day. Locate the Pleasant Place Church at the Sheepfold Worship Centre on the Spintex road, near the Basket Bus stop, Unibank. Cross Cristo festival will have Dance, Drama, Music, Spoken word performances and many more in celebration of our Lord Jesus Christ. Cross Cristo Festival; The Official Easter hangout. You can contact 233264133333 for any additional information. See you there!


#Evangelize_the_lost👥#Edify_the_saved🙌 and #Exalt_Christ_Jesus👑

#CrossCristoFestival
#CrossCristoFestival
🔥🔥🔥🔥🔥🔥🔥🔥

Keep Being Awesome!

Monday, March 19, 2018

Meet Dj Sid- Ghana's Finest Event Dj


Sidney Christian Nii Aryitey Ashong popularly known as Dj Sid in the entertainment Industry is a graduate from the University of Mines and Technology. Before that he had his Senior and Junior High School education in Mfantsipim School and Jack and Jill school respectively. In his early days in the University, Dj Sid developed a passion for Disc Jokeying, perfected his skill and played at school events.

Dj Sid has been privileged to experience being a broadcast engineer with Dynamite 88.9 FM in Tarkwa and Citi 97.3FM in Accra, where he possessed in mastery of the finest equipments in ensuring the wholesome of audios that are carried over the airwaves. In this light he is so passionare about the quality of music and sound for any event mandated to him. Dj Sid was also affiliated to Ghana's No.1 Showbiz dial - Pluzz 89.9 FM, Accra where he hosted the Friday +1 Show & amp; the Saturday Nite Live Show.

Understanding the power of words and songs of music Dj Sid tailors his mixes and playlist to his target audience and makes sure the music is appropriate for the tone and atmosphere of every event. Be it Radio Dj, Club Dj, Event Dj, Dj Sid has been there and ended up with quiet a mixed spectrum of musical influence. all these have been translated into sets where he picks apart and infuses together all the pieces of music that he loved; beautiful synth work and occasional vocal hooks all on top of a pronounced foot-shuffling house beat.
As the official Dj for Hiplife sensation 'Keche" as well as the Daavi Diva "Feli Nuna", Dj Sid chooses to appeal to a more youthful and vibrant crowd. Dj Sid is also the official in-house Dj for the monthly comedy show; Laughline. He has command over his craft and immaculate professionalism, serving in a range of generations, with his versatile knowledge of music.


An Electrical and Electronic Engineer and Project Manager by training, Dj Sid doubles as an operations coordinator for a Mining Support Services Company. Knowing how to set structures to structures to achieve goals, just articulate your request for your event and he will ensure that your experience is a magical, captivating and memorable one. To Dj Sid, playing those tracks that get you tapping your feet and nodding your head without realizing it, regardless of genre, tempo, style, or release date; is why he calls himself, The Mix Meister!
In the near future, Dj Sid wishes to clear the notion of Ghanaian Dj's being disrespected and aspires to be one of the biggest names in Sound Engineering, locally and Internationally. Dj Sid is just a call away for every event.
Reach out on the various Channels:
Website: www.djsidgh.com
Facebook: Dj Sid Gh
Twitter: @djSiDgh‬
Instagram: @djSiDgh
YouTube: Dj Sid Gh

Keep Being Awesome!




Tuesday, March 13, 2018

They Claim I love food...I Just Love to Make Them...And Enjoy!



Hi there everyone...I know you miss me, I missed you more. Let me take this opportunity to wish you a Happy New Year. 2018 started on a good note and the year is treating you all well. I wish you a blessed year and it’s my prayer that all that you wish for will surely come to pass. I have just been up to work, leading an amazing team of passionate and professional Customer Support enthusiasts who care so much about customer complaints are readily available to assist customers with their issues about Slydepay.(You should check out Slydepay I will tell you more about it in due time. You can download it from the Google Play Store or any of the stores and sign up with your mobile number)



I have also been spending pretty much some time with family and you know I always enjoy being with the family. My family is in Kasoa even though some of my friends feel it’s really a distance, I also used to feel same but with time I am getting used to the journey. Well, of course, Sakumono to Kasoa is really far o...but hey anything for family mehnn...











It’s always fun being home, indeed there is no place like home.I enjoy making dishes, from breakfast to lunch, desserts, taking menu orders from siblings and making them as requested. This has also helped me try new things and sharpening my culinary skills...I am delighted!.












Next time I might as well shoot a video and post on Youtube. Already my friends are not happy about how I keep ‘torturing’ them with the pictures of all that I make.









I will like to end here today. Not sure I have much to tell you now. I will try to keep you updated with all that I have been up to and affiliated to.

Keep Being Awesome!

Kisses😘