Last week we discussed how to make customers win when things go wrong and going out of your way to make customers feel comfortable.
This week, we will look at another aspect of when things go wrong - Following up! Following up is an ideal way to demonstrate the organised and high-quality way you should work with a customer after an engagement, Sure, when things go wrong, deal with customers immediately and let them know what you have done. As a way of following up with dealing with issues, let the customer know how far you are with his complaint. He appreciates that because he gets to realise that you have not gone dead on his issue. How do you follow up with customers? I did love to read from you!
Yours Truly,
Ese😘
Customer Support Associate,
DreamOval Limited
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