When things go wrong, learn how to apologize - It’s okay, It’s easy and customers
appreciate it (It’s not what you say, it’s how you say it). The customer may not always be
right, but the customer must always win. ( i
right, but the customer must always win. ( i
know a lot will disagree with me on this one, but feel free and lets discuss) Even if a
customer is having a bad day, go out of your way to make them feel comfortable. It creates
an appealing customer experience!
Yours Truly,
Ese
Customer Support Associate,
DreamOval Limited
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