As a customer service personnel, it is not advisable to make assumptions. Be a good
listener by identifying a customer's needs, asking the right questions, while you concentrate
on the answers. This is important because most customer complaints are very ambiguous
since they may be frustrated or having a bad experience. Once you ask them the right
questions, you know exactly where to handle their issue from.
#CustomerSupportSecretsMonday
Yours Truly,
Ese
Customer Support Associate,
DreamOval Limited
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